Terms

These terms apply to this website and to the services Revuno provides. Revuno’s services are for businesses, not for consumers buying for personal, family or household use. By starting a plan or a free trial, your business agrees to these terms. Anything specific to your business, such as your plan, its price and what it includes, is confirmed with you by email before work starts, and that email together with these terms is the whole of the agreement between us.

Using this website

The information here is general. It describes Revuno’s services and plans and is not a guarantee of any particular result for your business. Nothing on this site is legal advice. The rules described here about messaging and reviews are summarised in plain language; your business is responsible for its own compliance, and should take its own advice if it is unsure.

Reviews: what Revuno does

Revuno only works with genuine reviews from real customers. We don’t buy reviews, write reviews as if we were a customer, or filter which of your customers are asked to leave one.

Reviews: what your business agrees to

Canada’s Competition Act and the equivalent rules in the United States treat a misleading review as misleading advertising, and hold the business that benefits from it responsible. Revuno won’t take part in any of it, and your business agrees that it won’t either:

• You won’t ask Revuno to screen or survey customers first so that only happy ones are asked for a review. This is often called review gating. It breaks Google’s policies as well as these terms.
• You won’t offer money, discounts, gifts, entries into a draw or anything else of value in exchange for a review, or for a review of a particular rating.
• You won’t have your owners, staff, family, friends or contractors post reviews of your business, and you won’t post reviews of a competitor. If someone connected to your business does leave a review, the connection has to be disclosed in it.
• You won’t ask Revuno to remove, suppress or dispute a genuine review simply because it is unfavourable.

If Revuno believes any of this is happening, it may pause the review work and will tell you why. If it continues, Revuno may end your plan under Ending a plan.

Search visibility

No one can guarantee a position in Google’s results, and Revuno doesn’t. Revuno is independent and is not affiliated with, or endorsed by, Google.

Review requests and Canada’s anti-spam law

Review requests are sent by text or email in your business’s name, so Canada’s Anti-Spam Legislation (CASL) applies to them where the recipient is in Canada.

• You only share contact details for customers your business has the right to message: people who have agreed to hear from you, or who bought from you or made an enquiry recently enough that CASL treats their consent as implied (generally two years for a purchase and six months for an enquiry).
• Every message identifies your business and includes a simple way to unsubscribe. Revuno stops messaging anyone who unsubscribes, and does so within 10 business days at the latest, as CASL requires.
• You tell Revuno straight away if a customer asks you directly not to be contacted.
• Revuno may pause messages to a contact list it believes wasn’t collected with consent, and will tell you why.

Review requests to customers in the United States

US law is stricter than Canada’s, and the consequences fall on the business whose name is on the message. The Telephone Consumer Protection Act (TCPA) allows a person who receives a text they didn’t consent to sue for a fixed amount for every single message, and several states have their own, tighter rules. Because of that, these additional terms apply to any contact you give Revuno with a US phone number or who is otherwise in the United States:

1. Documented opt-in is required before the first text. You confirm that each US contact gave your business a clear, recorded agreement to receive text messages from you at that number, before you shared it with Revuno. A tick box on a form, a signed work order, a web form submission or a keyword opt-in all work, as long as you can show it. The implied consent that CASL allows in Canada — that someone simply bought from you — is not enough for a US text, and Revuno will not rely on it.
2. You keep the proof. You keep a record of how and when each US contact opted in, for at least four years, and you give it to Revuno on request. If Revuno asks for it and you can’t produce it, Revuno will stop texting that contact.
3. Email. Emails to US recipients follow the CAN-SPAM Act: they identify your business, give a valid postal address, and carry a working unsubscribe link that Revuno honours within 10 business days.
4. Opt-outs. Revuno honours STOP and any other reasonable request to stop, for texts and calls alike, within 10 business days, as the Federal Communications Commission requires.
5. Timing. Revuno sends messages only between 8am and 9pm in the recipient’s local time.
6. Carrier registration. US business texting runs through carrier registration (A2P 10DLC), which requires your opt-in wording and process to be submitted and approved. You give Revuno what it needs for that, and accept that carriers may filter or block messages for their own reasons, outside Revuno’s control.
7. Revuno can refuse a list. If Revuno isn’t satisfied that a US list was collected with a documented opt-in, it will not send to it. That is not a failure to perform your plan, and no refund is due for it.
8. Email-only is always available. If documented opt-in isn’t available for your US contacts, Revuno will run your plan by email instead.

Your part

• The business details, prices and content you give Revuno are accurate, and you have the right to use them.
• You tell Revuno when something changes, such as your hours, services or phone number, so your profile and website stay correct.
• You give Revuno the access it needs, such as manager access to your Google Business Profile, and you can remove that access at any time.
• You are the business whose name is on the messages Revuno sends. You decide which customers are contacted, and you are responsible for having the right to contact them.

Your customers’ details and how Revuno handles them

When you give Revuno your customers’ details, Revuno handles them on your behalf and on your instructions. Your business decides whose details are shared and why. Revuno promises you:

1. Only for your plan. Revuno uses your customers’ details only to deliver your plan and report to you. Never for its own marketing, never for another client, and never sold, rented or traded.
2. Security. Revuno keeps them in password-protected accounts secured with multi-factor authentication, and limits access to the people who need it to do the work. Today that is Devon alone.
3. Service providers. Revuno uses the providers listed in its privacy page, each under an agreement that holds them to equivalent protections. Revuno will tell you before adding a provider that handles your customers’ details.
4. Outside the country. Some providers store information outside Canada, including in the United States, as the privacy page explains. Before transferring information outside Quebec, Revuno assesses whether it will receive adequate protection.
5. If something goes wrong. If Revuno becomes aware of a breach affecting your customers’ details, it will tell you without undue delay and in any case within 72 hours, with what it knows, so that you can meet your own obligations. Revuno will not notify your customers on your behalf unless you ask it to.
6. Requests from your customers. If one of your customers asks Revuno for access to, correction of, or deletion of their information, Revuno will pass the request to you and help you answer it. If they only want the messages to stop, Revuno will stop them and tell you.
7. Return and deletion. When your plan ends, Revuno returns your customers’ details to you on request and deletes them within 30 days, apart from opt-out records, which it keeps so that nobody is contacted again by mistake, and anything the law requires it to keep.
8. Automated drafting. Revuno uses the AI features built into its customer management system to draft messages and replies, as the privacy page describes. Nothing goes out, and no public reply is posted, without a person reading it first.

Google and other platforms

Your Google Business Profile, your reviews and some tools Revuno uses are run by other companies under their own rules. Revuno works within those rules, but it can’t control when a platform changes a feature, filters a review or restricts a profile, and isn’t responsible for those decisions. If it happens, Revuno will tell you and help you respond.

Plans and billing

Plans are month-to-month, billed in Canadian dollars, with no cancellation fee and a 14-day free trial: if you cancel before day 14, you pay nothing. Paying for a year up front gives you 2 months free.

• Prices don’t include sales tax. Where HST applies, it is added to your invoice.
• Card payments are handled by Stripe. Your card details go to Stripe directly; Revuno never sees or stores the full card number.
• Each month or year is billed in advance. If you end a plan part-way through a period you’ve paid for, it runs to the end of that period, and the unused part isn’t refunded.
• If a payment fails, Revuno will tell you. If it still isn’t paid after 14 days, Revuno may pause the work until it is.
• Revuno will give you at least 30 days’ notice by email before changing the price of a plan that isn’t price-locked, and you can end your plan before the change takes effect.

The 14-day free trial

• No card is needed to start. Revuno does not ask for payment details during the trial and nothing can be charged to you during it.
• Revuno sets your system up and runs it for the full 14 days. The setup work done during the trial is free, and you owe nothing for it if you decide not to continue.
• Nothing begins automatically at the end of the trial. If you want to continue, you tell Revuno, and the first invoice is issued then. If you say nothing, the plan simply stops.
• If you don’t continue, Revuno removes what it set up, hands back anything of yours under clause 5 below where a website was involved, and deletes your customers’ details under the data handling clause.

Website plans: ownership, buyout and price

1. Definitions. “Website” means the custom website Revuno designs and builds for you under a website plan or the Revuno Growth System, including its page designs, layouts, custom code, and the text and images Revuno creates for it. “Your Content” means anything you supply to Revuno, such as your logo, photos, text, prices and business details. “Third-Party Components” means software, themes, plugins, fonts, stock images, hosting and other services that Revuno licenses from others to build or run the Website.
2. Your Content and your domain. You own Your Content and your domain name at all times. You give Revuno a non-exclusive licence to use Your Content only to provide your plan. If Revuno registers a domain for you, it is registered in your name, or transferred into your name on request at no charge.
3. Ownership after 12 paid months. Revuno owns the Website until ownership transfers to you. Ownership transfers automatically once Revuno has received 12 monthly payments for your website plan or the Revuno Growth System, or one yearly payment. On transfer, Revuno assigns to you all of its copyright and other rights in the Website, except in Third-Party Components, and waives its moral rights in the Website to the extent the law allows.
4. Ending your plan. You can end your plan at any time, with no cancellation fee, by telling Revuno in writing. Email is fine. Your plan ends at the end of the billing period you have already paid for.
5. Keeping the Website if you leave early. If you end your plan before ownership transfers, you can keep the Website by paying a buyout equal to the number of monthly payments left until 12, multiplied by your website plan’s monthly price, plus HST where it applies. For the Revuno Growth System, the buyout uses the monthly price of the website plan it includes, currently $299 (Pro). Ownership transfers under clause 3 as soon as the buyout is paid. If you do not buy out, Revuno may take the Website offline when your plan ends, and will return Your Content to you on request within 30 days.
6. Handover. Within 10 business days of ownership transferring, Revuno will either give you a copy of the Website’s files or move the Website into a hosting account in your name. You choose which, and Revuno will tell you if the platform the Website is built on makes one of them impractical. Some Third-Party Components may need a licence in your own name after handover, and Revuno will tell you which ones. Hosting and edits after handover are optional and agreed separately.
7. Price lock. The monthly price of your website plan will not increase for as long as the plan continues without a break. The price lock does not apply if you change plans, or to work outside your plan, which Revuno will always quote before starting.
8. Setup fee. Website plans billed monthly have a one-time setup fee: Essentials $299, Growth $499, Pro $699. It is waived with yearly billing and on the Revuno Growth System. The setup fee is charged only if you continue past the 14-day free trial, and is non-refundable once charged.
9. The free trial. The free trial does not count toward the 12 monthly payments, and ownership does not transfer during it.
10. Portfolio. Revuno may show the Website in its portfolio unless you ask it not to.

Showing your results

Revuno publishes client results on this website. The law here is strict: Canada’s Competition Act requires written permission before a testimonial is published, and results have to be presented honestly. So:

• Revuno will publish your business name, logo, reviews, review counts, ratings or other results only with your written permission, given separately from these terms. Email is fine. Agreeing to these terms is not permission.
• You can withdraw that permission at any time by emailing Revuno, and Revuno will take the material down within 10 business days.
• Any figure Revuno publishes about your business is that business’s actual result over a stated period. Revuno presents it as one client’s outcome, not as what a new client should expect.
• Showing the Website itself in a portfolio is covered by clause 10 above, and you can opt out of that at any time too.

Confidentiality

Each of us may learn things about the other that aren’t public — your prices, costs, customer lists and plans; Revuno’s methods, templates and pricing. Neither of us will share them with anyone else, or use them for anything other than the work, except where the law requires disclosure or the information was already public. This continues for three years after your plan ends, and indefinitely for your customers’ personal details, which are covered by the data handling clause instead.

If a claim arises from something you supplied

Revuno sends messages in your business’s name, to the customers you choose, using the content you supply. It has no way to verify how a contact list was collected or where a photo came from. So your business agrees to cover Revuno’s losses, including reasonable legal costs, for any claim, complaint, penalty or investigation that arises from:

• contact details you gave Revuno that weren’t collected with the consent these terms require, including any complaint, penalty or proceeding under CASL, the TCPA, CAN-SPAM or a state messaging law;
• a customer you told Revuno to contact who had already asked you not to be;
• content, images, prices or claims you supplied that were inaccurate, misleading, or that you didn’t have the right to use;
• a breach by your business of the review obligations in Reviews: what your business agrees to.

Revuno will tell you promptly about any such claim, let you take over its defence if you want to, and not settle it without your agreement. This clause doesn’t apply to the extent the claim was caused by Revuno ignoring your instructions or breaking these terms.

Limits of responsibility

• Revuno does the work in its plans carefully and professionally, but doesn’t promise a particular number of reviews, rating, ranking, number of calls or amount of revenue.
• Revuno isn’t responsible for indirect losses, such as lost profits or lost business, or for losses caused by Google or another platform, or by information you supplied.
• Revuno’s total responsibility for any claim is limited to the amount you paid Revuno in the three months before the claim arose.
• Nothing in these terms limits responsibility that the law doesn’t allow to be limited, including for fraud or for death or personal injury caused by negligence.

Ending a plan

• You can end it at any time, with no cancellation fee, by telling Revuno in writing. Email is fine. Your plan ends at the end of the billing period you have already paid for.
• Revuno can end it by giving you 30 days’ notice by email. Revuno will refund any part of a period you have paid for that it won’t be delivering.
• Revuno can end it immediately if your business breaks these terms in a way that can’t be put right, in particular by insisting on review gating or incentives, by supplying contact lists without the consent these terms require after Revuno has raised it, or by asking Revuno to do something unlawful. Revuno will tell you why in writing.
• When a plan ends, Revuno hands back your access and content, applies the data handling clause to your customers’ details, and applies clauses 3 to 6 to any website.

Changes to these terms

Revuno may update these terms. If a change affects your plan, Revuno will email you at least 30 days before it takes effect, and you can end your plan before then. The date at the top of this page shows the latest version.

General

• Events outside anyone’s control. Neither of us is responsible for a delay or failure caused by something genuinely outside our reasonable control, such as a platform outage, a network or carrier failure, a cyber attack, a power or internet failure, severe weather, or government action. Revuno will tell you and resume as soon as it can. This doesn’t excuse a payment you already owe.
• Notices. Notices under these terms are given by email: to you at the address on your account, and to Revuno at hello@revuno.ca. A notice is treated as received the next business day.
• Transferring the agreement. Neither of us can transfer this agreement without the other’s written consent, except that either of us may transfer it to a buyer of the business, on notice.
• Independent businesses. Revuno is an independent contractor. These terms don’t create a partnership, joint venture or employment relationship, and neither of us can bind the other.
• If a clause fails. If a court finds any part of these terms unenforceable, the rest still applies, and that part is read down to the narrowest change that makes it enforceable.
• What survives. The clauses on data handling, showing your results, confidentiality, indemnity, limits of responsibility and governing law continue to apply after your plan ends.
• The whole agreement. These terms, plus the email confirming your plan, are the entire agreement between us, and replace anything said beforehand. Nothing here limits either of us from relying on a statement the other made fraudulently.
• No waiver. If Revuno doesn’t enforce a term straight away, it hasn’t given up the right to enforce it later.

Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, whichever province, state or country your business is in. Any dispute will be handled by the courts of Ontario, and both of us agree to those courts having jurisdiction.

Before starting a court proceeding, the side with the complaint will set it out in writing by email and give the other 30 days to resolve it. Both sides will take part in good faith. This step doesn’t apply where someone needs an urgent court order, or where a limitation period is about to expire, and it doesn’t extend any limitation period.

Questions: hello@revuno.ca.