Questions & answers
Ask us the awkward ones first.
The questions owners actually ask, answered plainly—including the ones where the honest answer is “nobody can promise that.” If yours isn’t here, email Devon and it probably will be.
How quickly can we get started?
Your audit comes back within one business day. After that, setup is usually live within about 48 hours. Devon handles the setup with you remotely, configured around how your business already works. Businesses often see the first new reviews within the first week or two, though it depends on how many customers you serve.
What happens during the free audit?
We look at what a customer sees: your Google profile, your rating and review count next to your nearest competitors, how recent your reviews are, whether you reply, and how your website works on a phone.
You get a plain-English report with the biggest gaps and what to fix first. Devon reads every request personally. There’s no sales call unless you want one.
Is there a long-term contract?
No. Every plan is month-to-month, and you can cancel anytime with no cancellation fee. Website plan prices are locked in for as long as you stay. Every plan starts with a 14-day free trial: the full system is set up, and if it isn’t right for you, cancel before day 14 and you pay nothing.
Your Google profile, your domain and your content always stay yours. If you leave, we hand them back. Pay for any plan yearly and you get two months free.
Can you remove negative reviews?
Not on demand. Nobody honest can. If a review is fake or breaks Google’s policies (spam, off-topic, conflicts of interest, harassment), we flag it through Google’s process. Google decides, and removal is never guaranteed.
For genuine negative reviews, the fix is a calm, specific reply and a steady flow of new reviews from your happy customers. One bad review surrounded by recent good ones reads very differently from one bad review on its own.
How do you get new reviews?
After a job or appointment, your customer gets a short text or email with a one-tap link to your Google review page. If they don’t respond, a polite follow-up goes out. We also set you up with a QR review kit for the counter or the truck.
Every customer gets the same link. We don’t filter out people who might be unhappy (that’s called review gating, and Google doesn’t allow it), and we never buy or write reviews.
Will this help me show up higher on Google?
It can help, but nobody can guarantee a position, and you should be wary of anyone who does. Google says local results are based on relevance, distance and prominence. Reviews are part of prominence, and a complete, active profile helps with relevance.
We work on the parts you can influence: review volume and freshness, your profile’s categories, services, photos and posts, and consistent business details. Distance from the searcher isn’t something anyone controls.
Do you reply to customer reviews?
Yes. Replies are drafted in your voice, usually within minutes. Anything negative or sensitive is held for a person to read before it goes live, so nothing posts that shouldn’t.
Do I need a new website?
Not necessarily. The audit looks at the one you have. If it loads fast, works on a phone and makes it obvious how to call or book, keep it. If it’s losing people, we can build one on a monthly plan, and after 12 paid months it’s yours.
Do I own my website?
Yes. After 12 paid months the website is yours outright: the design, the pages and the files. You can stay on for hosting and edits, or take it anywhere.
You can end your plan at any time. If you leave before month 12 and want to keep the site, pay the months left at your website plan’s price and it’s yours that day. Website plans have a one-time setup fee by tier, which is waived with yearly billing and always on the Revuno Growth System. Review and Google Business Profile plans have no setup fee.
Still wondering something? Ask Devon directly.
No call centre and no sales script—questions go straight to the person who does the work. Replies within one business day.